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Top Ten reasons customers would rather speak to a robot than a human

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Which customer service agent would you rather talk to?

Which customer service agent would you rather talk to?

When ringing a company, many people complain they’re put on hold for ages and then get through to a divvy ‘customer agent’ who hasn’t a clue how to help them.

That may be why a recent survey found nine out of ten people would rather speak to a robot ‘customer service agent’ than a human.

Here are the Top Ten reasons people gave for preferring a robot:

  1. They don’t ask how you are. It’s none of their damn business anyway.
  2. They don’t waste time asking if your day is going well. If your day was going well you wouldn’t be ringing the bloody company.
  3. They don’t sound like your husband/wife/ex/boss. Usually.
  4. You can be as ignorant as you like about the topic and they won’t judge you.
  5. They don’t have to put you on hold every 30 seconds to check something with transport or a supervisor.
  6. If they don’t know the answer to a question they say so and don’t beat around the bush.
  7. They don’t fob you off with false promises. (Yet.) If something is not in the system, it’s not in the system.
  8. You can rabbit on at them for hours about your husband/wife/ex/boss and they’ll just listen.
  9. They don’t have to pretend sincerity. You know they’re incapable of emotion (so far) so don’t have to fake anything.
  10. They never tell you to have a nice day.

Ref: Webhelp: Ten heart-warming calls show why consumers prefer human customer service


What’s the most annoying thing a robot has said to you?
Who have you enjoyed hanging up on the most?
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