Three months ago, supermarket chain Sainsbury’s opened a grocery-free store. The experiment aimed to combine self-service with the inability to pinch anything.
“Customers can still come in to enjoy the unique Sainsbury’s ambience and know they are doing their part in saving the planet by not buying any groceries.
“We left all the labels so customers could still walk up and down the aisles like they used to.
“Some customers got it straight away but a lot of customers were walking up and down the empty shelves asking staff where the bread or vegetable aisles were.
Some customers even thought people had been panic-buying ahead of Brexit. As if.
“So, unfortunately, we had to cancel the project and put groceries back in the store again.
“However, we did learn a lot about our customers, their shopping habits, preferences, likes and dislikes so it was a very valuable experiment.
“Mainly we learned that when customers go into a grocery store they want to buy groceries.
“You can’t please everyone.”
Ref: BBC News Sainsbury’s reinstalls tills in till-free store
Whenever you go to Sainsbury’s what do they never have?
Tills or self-checkout? Discuss
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